Frequently Asked Questions
Here you can find answers to some common questions. If you have a additional question not answered here, please contact us or call (631) 957-8000 or toll free at (800) 269-7232.
Do you have a showroom where I can see/feel the products?
Yes, visit us anytime at 80 East Montauk Highway in Lindenhurst NY or call (631) 957-8000 or toll free at (800) 269-7232 to set up an appointment. We look forward to seeing you!
How are Embroidery projects priced?
Embroidery pricing is based on the number of stitches in each logo, (thread count), and the number of garments that are produced.
How are Screenprinting projects priced?
Screenprinting prices vary based on the number of garments to be printed, color choices, type of garment and placement of the artwork, and overall complexity of the job.
Do you use environmentally friendly, green, ink?
We only use environmentally friendly "green" inks that are both lead and phthalate free that when properly disposed of have no environmental impact.
Can I buy ink from Viking?
Yes, we are a QCM distributor. Visit our Screenprinting Ink catalog to learn more.
What is the maximum number of colors for Screenprinting?
We can accommodate up to nine individual colors on a particular garment.
What Artwork file types are accepted?
We accept Corel Draw and Adobe Illustrator: click here for more info.
Can I submit any Artwork I wish for printing?
Yes, however, customers assume all liability for copyright/trademark infringement.
Can I print from a photograph?
We can turn your photographic art files into printable artwork. Please note that fees for this process are based on the complexity of the job. We accept photographic artwork in the following formats: Adobe Photoshop, eps, jpeg, tiff. All files must have a resolution of 300 dpi or higher.
Where do I send my artwork?
You can send your artwork to mrshirt@mrshirt.com.
How long does printing take?
Typically, we can complete jobs in five business days following your signed approval of the artwork to be used. Rush charges will apply to jobs with a deadline of less than five business days.
How do I contact Customer Service?
If you have any questions or concerns, please call us anytime at (631) 957-8000 or toll free at (800) 269-7232.
What is your fax number?
(631) 957-7203
What are my payment options?
Payments can be made via check, money order or credit card. Credit card payments via Visa, Master Card and American Express can be placed in person, or phone at 631.957.8000.
Payment via purchase order is available only for established institutions with a PO system such as schools, religious organizations, government entities and large corporations. ALL SALES VIA PURCHASE ORDER MUST BE CLEARED AT TIME OF ORDERING.
When can I take delivery?
Goods will be ready for shipment/pick up five business days following the day that we receive final approval of all artwork. Please allow seven business days for garments that include personal names and/or numbering. When required, we offer Rush Service for an additional fee.
Do I have to pay sales tax?
Customers are responsible for sales tax unless a resale certificate or non-profit documentation is provided.
Still have questions?
No problem, please contact us online or call (631) 957-8000 or toll free at (800) 269-7232.
